Five9 Inc. is a provider of cloud-based contact center software and customer experience solutions headquartered in San Ramon, California. The company delivers the Five9 Intelligent CX Platform, a unified, cloud-native suite designed to run inbound, outbound, and blended contact centers across voice and digital channels. Its platform enables organizations to manage omnichannel customer interactions, including phone, web, chat, email, mobile, and social media, with integrated tools for interaction routing, workforce engagement, quality management, and analytics.
Five9 integrates AI extensively through capabilities such as Genius AI, intelligent virtual agents, conversational AI, and AI Agent Assist to support hyper-personalized, automated customer journeys while augmenting human agents. The offering includes workforce optimization, reporting and dashboards, compliance-focused features, and pre-built integrations with leading CRM and enterprise systems, serving mid-market and enterprise clients across multiple industries. Founded in 2001 in the United States, Five9 today plays a prominent role in the Contact Center as a Service market by helping organizations transform traditional call centers into broader customer engagement centers focused on efficient, high-quality customer experiences.
CEO Mr. Amit Mathradas · 2,910 employees · United States · https://www.five9.com