Companies scoff at airlines' cheapest business class tickets. 'The real value is flexibility'
Airlines are introducing new, restrictive business- and premium-economy tickets, and companies are evaluating whether to allow their corporate travelers to book them. Many firms previously blocked restrictive basic economy tickets roughly a decade ago to ensure employees retained the ability to change their flights.
Why it matters — Corporate travel buyers' responses to restrictive airline tickets affect demand for flexible business travel management services that GBTG provides.