TaskUs: AI Growth Is Replacing Lost Revenue, But At A Cost
TaskUs reported 5% revenue growth to $309M in Q2, driven by expansion in AI and digital customer experience that offset declines in Trust & Safety. However, higher labor costs and a U.S. shift compressed the adjusted EBITDA margin to 18.7%, while the AI segment grew 26% but remains less profitable than the legacy business.
Why it matters — TaskUs watchers would follow how AI segment growth is offsetting Trust & Safety revenue declines while weighing the margin pressure from rising labor costs and the less-profitable AI business.