Giftify's CardCash Deploys AI-Powered Customer Service Tools to Cut Response Times by More Than 90%
Giftify's CardCash has deployed AI-assisted customer service tools that cut average response times by more than 90% across its roughly 5,000-ticket-per-month support operation, without increasing overall staffing costs. The initiative includes a dynamic AI-powered system that gathers needed information before inquiries reach the support team.
Why it matters — This suggests CardCash can improve customer service efficiency and responsiveness without adding headcount or staffing expenses, which could support operational performance for Giftify.